TRAC Intermodal

  • Customer Service Representative

    Job Locations US-KY-Florence
    # of Openings Remaining
    1
  • Overview

    At TRAC Interstar Road Service, success is measured by our ability to get semi trucks, tractors, trailers and chassis back on the road quickly with quality workmanship at a fair price.  TRAC Interstar is the leading truck, chassis and trailer breakdown repair service provider, and manages over 150,000 services per year for operations ranging from owner operators to fleets with tens of thousands of pieces of equipment. As a Customer Service Representative, you will be supporting our Sales team and responsible for building and maintaining relationships with all customers through continual communication and resolution of issues and to use customer and company interactions to identify potential changes and improvements that can lead to increased customer satisfaction.

    Responsibilities

    • Respond to customer (internal and external) group e-mails
    • Establish profile and guidelines for new customers
    • Coordinate and assist other departments with implementation of new and revised account guidelines
    • Manage customer issues and disputes to ensure customer satisfaction
    • Manage customer profiles to ensure accuracy and understanding
    • Maintenance of Customer Information Logs
    • Reporting 
    • Prioritize disputes based on age of invoice and customer requirements
    • Suggest procedure changes, Identify common complaints and problems and work towards preventative measures
    • Assist sales team in duties above and beyond items listed above, based off of seasonal or specific need

    Qualifications

    • Excellent customer service skills
    • Excellent communication skills
    • Basic familiarity with MS Office applications
    • Familiar with working on a PC
    • Highschool Diploma or equivalent
    • Experience in transportation/industry maintenance required
    • General knowledge of dispatching preferred

    More About Us

    Are you looking for a career with an industry leader? Have big ideas that deserve to be heard? A career at TRAC offers a rewarding opportunity to be part of a growing, evolving and ever-improving organization. TRAC Intermodal is North America’s leading intermodal transportation equipment provider and chassis pool manager serving international shippers. The company's operations include long-term leasing and short-term rentals of the chassis in our fleet. We also provide pool/fleet management services and are a leader in providing chassis solutions to the intermodal industry that are designed to increase supply chain efficiency, control costs and promote safety. Based in Princeton New Jersey, TRAC Intermodal is opening new locations across North America, experiencing impressive growth and embracing change. With the acquisition of Interstar Fleet Services and partnership with StreetTurn’s Intermodal Data Hub, we continue to expand our service offerings and create new career opportunities. If you want to work with a company whose people live its values every day, consider a career with TRAC!

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