TRAC Intermodal

  • Senior Roadstar Application Support

    Job Locations US-KY-Florence
    # of Openings Remaining
  • Responsibilities

    • Manage trouble tickets using the client designated corporate ticketing system
    • Provide basic troubleshooting and problem resolution proficiencies in the following:
    • Troubleshoot and resolve mobile device issues or problems with device hardware and software.
    • Troubleshoot wireless carrier network services such as voice, data, Short Message Service (SMS), Multimedia Messaging Services (MMS), data tethering, mobile hot spot, management of carrier mobile telephone numbers between devices, etc.
    • Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems.
    • Support the client in developing and maintaining all technical and procedural documentation pertaining to client designated enterprise mobile device configurations, technical support, processes, and procedures.
    • Provide user familiarization and guidance for client designated mobile/web applications as requested.
    • Escalate trouble tickets with the appropriate Tier 3 support when more advanced troubleshooting is required.



    • 3-5 years of directly related mobile device experience.
    • Prior supervisory experience required

    Education: High school diploma along with specialized technical knowledge or training.

    More About Us

    Are you looking for a career with an industry leader? Have big ideas that deserve to be heard? A career at TRAC offers a rewarding opportunity to be part of a growing, evolving and ever-improving organization. TRAC Intermodal is North America’s leading intermodal transportation equipment provider and chassis pool manager serving domestic and international shippers. The company's operations include long-term leasing and short-term rentals of approximately 278,000 chassis in our fleet. We also provide pool/fleet management services and are a leader in providing chassis solutions to the intermodal industry that are designed to increase supply chain efficiency, control costs and promote safety. Based in Princeton New Jersey, TRAC Intermodal is opening new locations across North America, experiencing impressive growth and embracing change. With the acquisition of Interstar Fleet Services and partnership with StreetTurn’s Intermodal Data Hub, we continue to expand our service offerings and create new career opportunities. If you want to work with a company whose people live its values every day, consider a career with TRAC Intermodal.


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