TRAC Intermodal

  • Collections Representative

    Job Locations US-NJ-Princeton
    Category
    Administrative
    # of Openings Remaining
    1
  • Overview

    TRAC Intermodal is looking for a motivated person to fill the role of Collections Representative, to collect payments on various invoice types in an effort to bring all accounts to term.  This is a fast-paced, challenging role that requires attention to detail and heavy customer contact. The ideal Collections Representative will have strong analytical skills combined with excellent written and verbal communication skills; ability to maximize cash collections to meet or exceed monthly targets; ability to manage multiple tasks and meet aggressive deadlines.

    Responsibilities

    • Collect outstanding balances on Per Diem and Maintenance & Repair invoices from trucking companies.
    • Contact customers, via phone and e-mail, regarding their open invoices and billing disputes.
    • Help clients better understand the invoicing and dispute process.
    • Log detailed, legible notes in Collections system for further review by management.
    • Build a collaborative, team-work rapport with other departments in an effort to resolve customer disputes.
    • Gain a comprehensive understanding of various Collections systems.
    • Retain accurate records, both hard copies and electronic.
    • Maintain up-to-date customer contact information.
    • Escalate potential ‘troubled’ accounts to management.
    • Participate in career development and skills training sessions.
    • Perform ad hoc Collections Department projects as directed by management.
    • Challenge yourself to go one better and raise the bar for excellence in customer service and collections.

    Qualifications

    • Bachelor degree preferred.
    • Minimum one year Collections or Customer Service experience.
    • Excellent communication and negotiation skills.
    • Ability to excel in a fast paced, dynamic work environment.
    • Excellent attention to detail.
    • Ability to prioritize job requirements and adhere to stringent deadlines.
    • Flexibility to adapt to changing works demands.
    • Ability to work independently as well as contribute to the overall success of the team.
    • Commitment to dealing with clients and team mates with the utmost integrity and professionalism.
    • Proficient with Microsoft Office (Word and Excel).

    More About Us

    Are you looking for a career with an industry leader? Have big ideas that deserve to be heard? A career at TRAC offers a rewarding opportunity to be part of a growing, evolving and ever-improving organization. TRAC Intermodal is North America’s leading intermodal transportation equipment provider and chassis pool manager serving international shippers. The company's operations include long-term leasing and short-term rentals of approximately 278,000 chassis in our fleet. We also provide pool/fleet management services and are a leader in providing chassis solutions to the intermodal industry that are designed to increase supply chain efficiency, control costs and promote safety. Based in Princeton New Jersey, TRAC Intermodal is opening new locations across North America, experiencing impressive growth and embracing change. With the acquisition of Interstar Fleet Services and partnership with StreetTurn’s Intermodal Data Hub, we continue to expand our service offerings and create new career opportunities. If you want to work with a company whose people live its values every day, consider a career with TRAC Intermodal.

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