TRAC Intermodal

  • Desktop Support Engineer

    Job Locations US-NJ-Princeton
    Information Technology
    # of Openings Remaining
  • Overview

    The Desktop Support Engineer will be a very hands-on, member of the Tier 2 Desktop Support team and responsible for TRAC Intermodal desktop and laptop configurations including Windows operating systems and software as well as other custom applications and mobile device management. Using effective verbal and written communication skills, strong customer service skills, high responsiveness, technical, and analytical skills, the Desktop Support Engineer will also manage projects, provide technical support including the maintenance and upgrading of IT equipment resources, supervise support personnel as required, and develop and maintain positive working relationships with our user community.  The Service Desk and Desktop Support team reporting directly to the IT Service Delivery Manager.


    • Troubleshooting of incidents and service requests escalated from the Service Desk
    • Overseeing, escalating and collaborating on incidents and service requests with other teams including the Service Desk
    • Configuring and imaging laptop and tablet computing devices using MDT, SCCM and PDQ
    • Ordering, tracking and maintaining all IT equipment inventories and coordinating warranty services
    • Evaluate and test new hardware and software including operating systems
    • Diagnosing, troubleshooting, and resolving Microsoft Windows and Mac hardware and software problems
    • Managing all endpoints in the enterprise as well as the assessment and optimization of end-user platforms through regular review of user needs
    • Maintaining all enterprise software by completing updates, security patches and installations
    • Simplifying the deployment of common applications and requests for service
    • Reviewing systems in a proactive manner in order to contribute to the further improvement of the IT support processes, improve user experience and cost-effectiveness.
    • Managing projects while providing timely project updates and status reports and delegating tasks as needed
    • Assisting with Active Directory administration
    • Implementing computer hardware standards, software roadmaps, software compatibility, system management tools and security standards
    • Delivering and maintaining up-to-date documentation on processes and procedures related to end user computing
    • Clearly communicating technical concepts to non-technical staff and end users both verbally and written
    • Instructing end users on the basic uses of approved hardware/software where applicable


    • Bachelor's Degree in computer science/information technology or related field
    • 5+ years’ experience in a similar role performing Windows IT customer support in a medium to large sized managed services environment
    • 5+ years’ experience of Windows OS administration, configuration, and troubleshooting
    • Working technical knowledge of Windows 10 operating systems and Microsoft Office 365
    • Solid working knowledge of Internet standards and protocols (DNS, TCP/IP, etc.)
    • Excellent verbal and written communication skills
    • Proven troubleshooting expertise in PC, Windows, and Mac hardware and software
    • Knowledge of ITIL, certification is a plus
    • Experience using ServiceNow
    • Understanding of client-side applications (Microsoft Office applications, FTP, Visio, etc.)
    • Experience with desktop virtualization is a plus
    • Mobile Device Management and troubleshooting experience
    • Antivirus, Anti-Malware and Anti-Spam
    • Project Management experience is a plus
    • Strong organizational and time management skills
    • Ability to handle multiple tasks and projects simultaneously
    • Strong analytical skills
    • Ability to adapt quickly to shifting priorities and work in a fast-paced environment
    • Ability to work independently or as part of team
    • Ability to asses a problem and to coordinate and execute solutions
    • Ability to determine timeline challenges early and be able to handle frequent interruptions
    • Ability to take ownership and responsibility for deliverables through to completion

    More About Us

    Are you looking for a career with an industry leader? Have big ideas that deserve to be heard? A career at TRAC offers a rewarding opportunity to be part of a growing, evolving and ever-improving organization. TRAC Intermodal is North America’s leading intermodal transportation equipment provider and chassis pool manager serving domestic and international shippers. The company's operations include long-term leasing and short-term rentals of approximately 278,000 chassis in our fleet. We also provide pool/fleet management services and are a leader in providing chassis solutions to the intermodal industry that are designed to increase supply chain efficiency, control costs and promote safety. Based in Princeton New Jersey, TRAC Intermodal is opening new locations across North America, experiencing impressive growth and embracing change. With the acquisition of Interstar Fleet Services and partnership with StreetTurn’s Intermodal Data Hub, we continue to expand our service offerings and create new career opportunities. If you want to work with a company whose people live its values every day, consider a career with TRAC Intermodal.


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