As a key member of the FYX leadership team, the Service Center Director will be responsible for developing and leading a world-class customer and vendor service center for TRAC Intermodal’s emergency road service business unit. Key focus areas will include leading the transition from a telephone-centric business model to a technology-centric business model, developing an outstanding leadership team, implementing best practices to ensure optimal service center performance, and ensuring service center performance versus objectives. The Director will also work closely with the FYX leadership team to develop and implement strategies to maximize marketplace opportunities in the emergency road service industry.
Since 1983, TRAC Interstar has been providing expert roadside assistance solutions to the trucking industry. With a proven performance, built on the shoulders of technological innovation and responsive customer service, TRAC is a one-stop solution for fleet road service needs across North America. From small owner-operators to fleets with thousands of pieces of equipment, TRAC Interstar ensures your emergency breakdowns are handled with industry-leading quality and responsiveness. Our solutions and innovative technology give you protection, whenever you’re on the road. With experienced service coordinators, the latest mapping systems, and streamlined repair processes, our operations center is designed to support your fleet, anytime of day or night.