TRAC Intermodal is committed to providing the highest quality service and customer support and we pride ourselves on being customer centric. Working as part of the Customer Service team within the Customer Support group, the Customer Service Representative I (CSR I) role is our customers’ primary point of contact for their customer support needs. The CSR I role includes high-volume daily interactions with customers via phone and email to facilitate bookings of equipment and resolve inquiries and issues related to chassis usage. In order to maintain top-quality service levels, customer inquiries and issues must be resolved quickly, effectively and completely. Additionally, this role is responsible for collaborating and communicating with the necessary internal functional teams to bring all customer issues to resolution.
The goal of the Customer Service team is to make it easier for customers to do business with TRAC Intermodal which, in turn, drives customer loyalty to our brand. This role is responsible for creating a positive experience for the customer and will be involved in supporting many aspects of a customer’s daily operations. The CSR I must have the capacity to understand our customers’ needs and empathize with their pain points in order to provide them with the highest level of service.
To be successful in this role, the candidate must be able to thrive in a fast-paced and demanding environment, have a high sense of urgency and produce accurate, timely results while balancing shifting priorities. Candidate must be focused, hard-working, self-motivated, and a fast learner with an aptitude to research and resolve customer issues in a professional and friendly manner. Candidate must also be able to establish good working relationships with external and internal customers and drive positive outcomes.
Special Position Requirements:
Are you looking for a career with an industry leader? Have big ideas that deserve to be heard? A career at TRAC offers a rewarding opportunity to be part of a growing, evolving and ever-improving organization. TRAC Intermodal is America’s leading marine chassis pool manager and equipment provider. With the largest fleet of marine and specialty chassis, nine pools under management, and an extensive network of locations nationwide, TRAC Intermodal offers unmatched expertise, innovation and ease of access to high quality equipment.